While occasional occurrences of this nature are possible, we provide a means for addressing instances where you believe an unfair negative review has been left. However, we are unable to remove any negative reviews unless the reviewer explicitly requests removal via email, or if we determine the review to be fraudulent. Regrettably, this is an essential aspect of our service, ensuring that all customers receive fair, honest, and reliable feedback. The initial step involves reaching a resolution with the customer to address the matter, kindly asking them to contact us through the same email they used to submit the review, thereby enabling us to remove their negative feedback. We acknowledge that circumstances may arise where this solution is not feasible due to a breakdown in the relationship between both parties.