Homeowner Support
(Please find answers to the most common questions below.)
Trader disputes
How do i report poor workmanship?
Our advice is to try resolve any issues with the trader first hand before contacting us also please allow a good period of time for them to sort the problem. If there isn’t a good reasonable outcome and want to proceed making a complaint then head on over back to us so we can look further into the matter, we expect all of our traders to acknowledge any concerns you may have with a solution to the issue.
Here you can provide feedback that gives a better insight for people using that specific service in future, if you submit a negative/ neutral review it will be visible to everyone else viewing their profile.
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When getting in contact with us we will want to know the following information?
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• Your details name ,email and address? the work you've had done?
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• Who the trader is?
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• If you have tried to resolve the problem amongst yourselves?
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• Any proof of works carried out? like receipts / pictures etc
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Once we have all the following relevant information we will try to make a decision as to what needs to be done next.
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Does HireTrades.UK offer any guarantees for the work carried out?
No, we do not offer any warranties or guarantees for work carried out by a tradesperson, if this is a concern you can ask for a guarantee directly from them in writing.
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We require all our trade applicants to have at least a 6 months public liability cover which insures them incase any accidental damages occur to your property or belongings.
What happens after a complaint is made?
Once we receive your complaint we will inform the business who you have been dealing with to comply in good manner to try resolve the issue, if they aren't cooperating or willing to help then the only thing we can do is give them a warning.
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Repeated complaints against a business or individual shall be considered a risk to other users and we will make the necessary steps in removing their account and profile.
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